What We Collect and Why
When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and payment method identifiers — for example, the mobile wallet number linked to your
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bKash, Nagad, or Rocket account. We do not store your wallet PIN or full transaction credentials; those stay within your payment provider's system. We also collect device and session data — browser type, IP address, and login timestamps — to detect unusual access and protect your
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account from unauthorised use. Transaction records are retained as required by applicable financial regulations in the jurisdictions where we operate. You can request a summary of the data we hold on your account at any time by contacting our support team. Availability of certain features depends
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on your local law and the eligible regions we serve. We do not sell your personal data to third parties, and we share it only with payment processors, fraud-prevention services, and regulatory bodies where legally required.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.