How we answer your account and payment questions
This page exists because you shouldn't have to search five places to understand how a deposit clears or why a withdrawal needs verification. We run the platform, so every answer comes from the people who built the deposit flow, the game lobby and the account system. When you send funds via bKash, Nagad or Rocket, the clearing time depends on your wallet
provider and our payment processor — usually under two minutes during business hours, sometimes longer overnight. Withdrawals require identity confirmation the first time, then your wallet address stays on file. Game access works the same on mobile and desktop; your session stays live when you switch devices. If a question isn't covered here, our support channels are open daily — live chat
responds fastest during Dhaka afternoon hours, email within six hours. We update this page when new payment methods launch or when account policies change, so the information stays current with what you'll see inside your wallet dashboard.
- bKash
- Nagad
- Rocket